InSO – Adding the Personal Touch to your Call Center Solutions

Call Centers Services | Inbound Call Centres | Outbound Call Centres | Outbound Telemarketing Services | Offshore Call Center Services

InSO’s team of award winning customer representatives are trained and experienced in all areas of our call center solutions. A personality and a drive for success are the two driving forces behind our award winning team. They treat every customer and situation with the utmost respect, devotion, and a determination to solve problems in a fast and efficient manner. Why you should choose InSO as your Offshore Call Center InSO is an award winning call center provider and here’s why: A wide array of contact options including voice, live, and email support. Offering you the choice of which is best for you. A high quality customer service solution that has been awarded for excellence from partners, customers, and the call center industry. We have over 10 years experience within the outbound and inbound call center industry, with many successful clients and campaigns under our wing. Our vast experience has also seen us work with a variety of organizations. Whatever the size or industry your company is in, we can create a campaign specifically suited to your needs.

Offshore Call Center Services

Every single client on our books is accustomed to receiving results through our call center services; because our highly skilled call center team and our industry leading call center technology delivers the best service guaranteed. And with our flexibility which every call center campaign and client demands, we are truly one of the industry leading offshore call center services.

InSO offers services for small, medium, and large organizations. Some of the call center services you can expect from us for our small to medium sized clients include:

• Toll fee customer service line
• Live web chat
• Email response
• Answering services
• Order taking services
• Customer care services
• Inquiry handling services
• Help desk support
• Direct response call canter
• Appointment scheduling
• Live receptionist
• 24 hour help desk support, and emergency response

Our large organizations services include all of the above and:

• Telesales (Lead generation) and Customer acquisition
• Customer care and retention
• Web based customer care services

The Two Key Elements of our Call Center Services

Our vast array of offshore call center services can be split into two main areas. We have our inbound call center services and our outbound call center services. Inbound Call Center Services At InSO we pride ourselves on the ability to answer and deal with any call at anytime from any place in the world. Our innovative call center technology combines to bring you the best inbound call center support services in real time. Our customer care representatives are able to serve your customers 24 hours a day through our live support, help desk, and email support applications.

We are able to assist you with inbound call center services such as:

• Class and seminar registration
• Inbound call center services
• Order taking
• Customer service
• Email support
• Online chat
• Answering service contact
• Web enabled support

Why should you choose our inbound call center services?

1. We can manage several sizes of accounts, no matter how large or small.
2. Every single client receives our undivided attention and personal involvement.
3. Our clients require bespoke services and that is what we offer them.
4. Our call center team is able to deal with all inbound contact methods including email, call, live chat, and help desk.
5. Our inbound services are all 24 hour services. Allowing us to offer customer service like no other.

Outbound Call Center Services

At present, the online marketing world is expanding at a rapid pace, and this is set to continue far into the future. At the forefront of this revolution is customer service, with many customers needing assistance online, web based communication becomes essential in your companies marketing campaigns.

With the extreme competitiveness of today’s online and offline marketing world, there has never been a higher need for the use of an outbound call center partner such as InSO to provide you with expertise in all call center dealings hassle free.

Our cost efficient outbound call center solutions are guaranteed to meet your criteria for live operator direct marketing services. If you are looking to outsource your call center needs, then InSO is the number one place to meet all your customer service and telemarketing objectives.

When compared to carrying out your call center service in house, InSO has been proven to save on average 60% in outgoings. And with all the added space in your offices and the time that has become available, just think how competitive your core business strategies can become.

Your Answer to Telemarketing Services

InSO not only specializes in excellent customer service, we also provide effective telemarketing campaigns, that have been proven to make a combined profit of over $500,000 for our clients. We base all our inbound and outbound telemarketing services on your needs and the industry you are in. Each of our call center reps are highly trained on the products and services your company offers. We also consistently monitor call performance and customer behavior so that we can edit any telemarketing campaign so that we can better position your company to achieve its tele marketing goals and objectives. Outbound Telemarketing Services Our outbound telemarketing service processes include: We train our call center team on your product and service specifications. We then generate qualified leads and contact them to sell, or cross/up sell your product and services. Any outbound customer care calls are then turned around to outbound telemarketing calls to cross sell and up sell your products and/or services. InSO is one of the leading inbound and outbound telemarketing and outsourcing services/companies. You must be sure of the greatest professionalism and pride we take in delivering your outbound and inbound telemarketing services.

The Benefits of Choosing InSO as your Off shore Call Center Solution

Our team of highly trained and determined customer care representatives can really provide your company with the profitable back up your company needs to be both efficient and cost effective.

Here are some other reasons why you don’t want to go anywhere else:

• State of the art call center technologies – Our advanced call center software and applications go beyond what the traditional call center software applications and functions are able to achieve, such as; Live chat support, order taking, telemarketing, telemarketing jobs, back office support, call center online support and more. Our call center technology is more advanced and therefore is able to provide your company with a very competitive call center function.
• Abundance of services – No matter what your needs are, InSO offers several outsourcing options and services to help your business efforts gain momentum and start producing effective results.
• Highly skilled and reliable call center team – Each of our call center representatives bring to the table over 3 years experience within the call center industry. Our team is also available 24 hours a day and each rep works full time to provide your customers with the attention and care they deserve.
• Consistent quality measures and daily reporting – With every call center campaign we monitor our customer care teams’ performance. Every call is recorded, and every rep goes through our strict quality guidelines and campaign targets on a consistent basis.
• Bespoke call center solutions – With the vast array of unique clients we carry out work for, we have to meet each and every requirement they have. We therefore need to tailor every campaign based on what the clients and campaign particulars are.
• Vast experience – Our team of call center reps and management team can boast at least 3 years experience in the field. Our company alone has over 10 years experience in delivering quality call center services to our clients.
• Cost efficient – Our base is in the US, but we have offices in other parts of the world, which gives us the ability to not only offer 24 hour call center services, but cost efficient service too.

InSO really is the only outsourcing call center service for you. Whatever your business goal or outsourcing objectives we can meet and succeed them.

We are currently offering call center services throughout the US in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming

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