Call Center Outsourcing Services from InSO

InSO offers planned call center outsourcing services to leading global companies across various industry verticals. Our offshore call center services help companies to stay focused on their core business processes and decision-making responsibilities as we competently handle their inbound and outbound call center needs.

From handling loyalty programs to ramping up telesales, locating dealers and retailers and taking up online sales, InSO has the competencies to meet your entire offshore call center outsourcing needs.

Call center outsourcing solutions from InSO include:

• Inbound call center services
• Outbound telemarketing Services
• Technical helpdesk Services
• CATI Services
• Disaster recovery services
• Email support services
• Chat support services

InSO offshore inbound call center outsourcing services cover CRM (Customer Relationship Management) services, toll free customer service, live web chat, e-mail responses, Interactive Voice Response (IVR), appointment scheduling and 24-hr helpdesk. Our outbound call center services take care of customer gaining and collections besides assisting companies with sales support functions such as credit verification, lead generation, appointment setting, research surveys etc.

Customers who have chosen InSO as their favored call center outsourcing vendor are realize process and quality remuneration besides enjoying cost reduction. Our focus has been on hiring the best talent in the industry to help organization achieve process improvement, operational efficiency and scalability.

InSO is a distinctive presence in the global call center outsourcing industry because of our:

• Quality
• High data security standards
• Proactive approach to customer service
• Trained, expert call center agents
• Competitive rates

InSO: High-Quality Call Center Outsourcing Vendor

Breaking away from the conventional mould of a ‘low-cost option’ InSO’s strategic call center outsourcing services are designed to focus on quality, value addition and increased efficiency for customer processes. Reduced costs are an incidental benefit that accrues to customers from our well-planned, standardized and process-centric approach to call center outsourcing. Our call center outsourcing services are available at customized price structures based on many variables, that work out to our customers’ advantage.

The InSO team: Technology is only as good as the people who use it and this is most applicable in the case of the call center industry where people are the key asset that makes the difference between an effective call and a shoddy one. InSO’s call center team continues to be our chief asset because of our greater call center recruitment processes, continued product and call center process training, culture sensitization programs for agents, technology updates and constant appraisal and feedback.

Benefits of InSO Call Center Outsourcing Services

• Complete transparency of call center operations
• Data security
• 100% calls recording
• VPN access to all voice recordings
• Clear communication of processes
• Real-time accessibility to market information
• Research and analysis based on recorded calls
• Well-designed, standardized call center processes
• Competitive pricing
• Web-based real-time & historical reporting
• Flexible and seamless integration
• Faster agent response times

InSO provides Telemarketing Services such as Appointment Setting Services, Database Selling Services, Lead Generation Services, Direct Mail follow-Up Services etc.

You have NO-RISK to try our services. Call us today or click on FREE Quote Request to get your customized no-obligation proposal from our expert business analyst. Let InSO be your call center provider. You will be glad you did!